What are the responsibilities and job description for the Customer Support Specialist position at ECLARO?
Join a dynamic team providing trust, agency, and administrative services to borrowers and issuers in global capital markets. This role focuses on middle-office agency support for syndicated loans, working with diverse clients such as hedge funds, private equity firms, and financial institutions.
Key Responsibilities :
Portfolio Management :
Assist in managing a portfolio of syndicated loan transactions.
Review and interpret credit agreements and amendments.
Build new deals and amendments in loan systems.
Client Interaction :
Liaise daily with borrowers, clients, lawyers, and syndicate banks.
Maintain strong client relationships and resolve inquiries promptly.
Documentation & Administration :
Assist in reviewing and negotiating loan documentation.
Manage loan prepayments, drawdown requests, and transaction updates.
Ensure accurate data entry and system updates.
Operations & Compliance :
Coordinate with internal teams for KYC processes.
Adhere to operational controls and regulatory procedures.
Monitor and escalate open issues to team leadership.
Qualifications :
Bachelor’s degree in Business, Finance, Accounting, or Economics preferred.
1-2 years of experience in finance or syndicated loan administration.
Proficiency in MS Excel; familiarity with Loan IQ is a plus.
Strong attention to detail, multitasking, and organizational skills.
Excellent interpersonal and communication abilities.
This is a contract position on a W-2 basis. This position cannot work with third party C2C employers. This position is hybrid in Jacksonville, FL.
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