What are the responsibilities and job description for the Customer Support Specialist- Bilingual position at Mac Papers and Packaging,?
Job Description
Job Description
A Customer Support Specialist, or CSS, will act as a liaison, provide product and services information, answer questions, and resolve with accuracy and efficiency any emerging problems that our customers may face. ( This is meant to be a guide. Duties may vary dependent upon management.)
Essential Position Functions :
- Responsible for answering customer calls in a timely and professional manner.
- Identify and assess customer needs to generate solutions that exceed expectations.
- Respond to customers with accurate and complete information by using system tools and resources.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Respond to customers for inventory questions, quotes, and product availability.
- Manage customer complaints to provide situationally based solutions within the time limits and complete follow up to ensure resolution.
- Properly document all customer interactions.
- Follow communication best practice procedures.
- Quickly learn and demonstrate a solid understanding of product specifications to better respond to customer inquiries.
- Other duties as assigned.
This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and / or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
Education and / or Experience :
Work Environment :
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
Mental Demands
Work Environment
Mac Papers Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.
