What are the responsibilities and job description for the Executive Technology Desktop Support position at Eclaro?
Job Number: 23-02072
Use your skills where innovative technology solutions begin. Eclaro is looking for an Executive Technology Desktop Support for our client in Houston, TX.
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
Ashly Velasco
ashly.velasco@eclaro.com
6463571236
Ashly Velasco | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Use your skills where innovative technology solutions begin. Eclaro is looking for an Executive Technology Desktop Support for our client in Houston, TX.
Eclaro’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- A tech-savvy & problem solver with a knack for delivering exceptional customer service to top-tier executives
- As a member of the team, will be at the forefront of providing White Glove technology support to C-Suite Executives, ensuring the seamless interaction with various technology components.
- Provide unparalleled customer service to C-Suite Executives, addressing the technology needs promptly and professionally.
- Interact with top-level executives to understand and troubleshoot the desktop, server, network, mobile device, printer, and application issues.
- Utilize the expertise to patch cables into switches, configure routers and switches, and execute necessary command typing for network configuration.
- Leverage your Microsoft AD administration experience to manage user accounts, security groups, and Group Policy Objects (GPOs).
- Demonstrate proficiency in scripting with PowerShell, aiding in automation and efficient systems management.
- Collaborate with colleagues in an on-call rotation, ensuring 24x7 support coverage.
- Be available to take calls from executives.
- Assist in the administration of Microsoft Exchange/Office 365, resolving user login issues, password resets, and related concerns.
- Offer comprehensive support for video, audio, and web conferencing equipment, enhancing seamless communication and collaboration.
- Work hands-on with Cisco Switch/Router configurations, providing first-level support for network issues.
- Handle occasional Rack and Stack of Equipment tasks, ensuring physical infrastructure is well-maintained.
- Collaborate closely with colleagues to troubleshoot and resolve technical challenges, including those related to Microsoft Teams and Polycom or similar systems.
- Utilize your experience working with PCs, Windows Laptops, and various mobile phone types to provide comprehensive support.
- Currently working in a Windows 10 environment with the ability to troubleshoot any related issues.
- Provide support for all video, audio, and web conferencing equipment, including troubleshooting.
- Provide 1st level support for Cisco switch/router configuration and network-related issues.
- Experience supporting C-Level executives, Executive-level personnel, trading desk clients, and various end users.
- Familiarity with basic PC repair, image creation, and deployment practices for desktops.
- Microsoft Exchange/Office 365 user and administration experience, including resolving login issues, password resets, etc.
- Proficiency in Active Directory administration, including Group Policy development.
- Knowledge and experience in scripting using PowerShell for automation and systems management.
- Ability to work effectively in an on-call rotation to provide 24x7 support coverage.
- Strong customer service skills and effective communication with executive-level stakeholders.
- Comfortable taking calls from executives.
- Hands-on experience with PCs, Windows Laptops, and diverse mobile phone models.
- Proficiency in Microsoft Teams and video/audio conferencing equipment support.
- Knowledge of Polycom or similar systems preferred, with a willingness to learn and adapt.
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro
Ashly Velasco
ashly.velasco@eclaro.com
6463571236
Ashly Velasco | LinkedIn
Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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