What are the responsibilities and job description for the Help Desk Rep position at ECLARO?
Help Desk RepJob Number : 25-03547Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Help Desk Rep for our client in Atlanta, GA.ECLARO’s client’s provides retirement savings, health & investment management and insurance services. If you’re up to the challenge, then take a chance at this rewarding opportunityPosition Overview : The Help Desk Specialist will provide first and second level helpdesk front-line support to internal customers calling into a support care line. He / she will be the first responder to the help desk ticketing system as well as team’s chats. This person will resolve level one / two issues accordingly escalating advanced issues to advanced level help desk technicians. A significant focus of this role will be front-line support regarding the domain migration, documenting, and collaborating with the team.Responsibilities : Provide technical assistance and support for incoming issues related to the domain migration. Responsible for maintaining help desk ticketing queue, related to the migration. Walk customer through problem-solving process, through emails, teams chats, phone support line, etc. Working in a team environment, keeping organized, being able to recognize when escalation is required, documenting and tracking on-going issues. Follow up with customers to ensure issue has been resolved. Required Skills : 4 years' experience working in a Windows 10 Environment. Experienced in troubleshooting Windows 10 desktop applications such as O365, VPN, browsers. Familiar with VDI concepts. Must be people orientated and enjoy interacting with people and working in groups.If hired, you will enjoy the following ECLARO Benefits : 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLAROIf interested, you may contact : Melissa FranciscoMelissa.Francisco@eclaro.com646-849-5125Melissa Francisco | LinkedInEqual Opportunity Employer : ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
