What are the responsibilities and job description for the Help Desk Rep position at Real Soft Inc?
Job Description
Job Description
Job Description :
The Helpdesk Specialist will provide first and second level helpdesk front-line support to internal customers calling into a support care line. He / she will be the first responder to the helpdesk ticketing system as well as teams chats. This person will resolve level one / two issues accordingly escalating advanced issues to advanced level helpdesk technicians. A significant focus of this role will be front-line support regarding the domain migration, documenting, and colloborating with the Team.
Responsibilities :
Provide technical assistance and support for incoming issues related to the domain migration.
Responsible for maintaining Helpdesk ticketing queue, related to the migration.
Walk customer through problem-solving process, through emails, teams chats, phone support line, etc.
Working in a team environment, keeping organized, being able to recognize when escalation is required, documenting and tracking on-going issues.
Follow up with customers to ensure issue has been resolved.
Requirements :
4 years' experience working in a Windows 10 Environment
Experienced in trouble shooting Windows 10 desktop applications such as O365, VPN, browsers.
Familiar with VDI concepts
Must be people orientated and enjoy interacting with people and working in groups
