What are the responsibilities and job description for the Help Desk Support Technician - ECLARO position at ECLARO?
Help Desk Support TechnicianJob Number : 25-03664 Use your skills where innovative technology solutions begin. ECLARO is looking for a Help Desk Support Technician for our client in New York, NY. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity! Position Overview : Help Desk Support Technician providing technical assistance and support to end-users across the organization. Responsible for troubleshooting hardware, software, and network issues, managing IT tickets, and ensuring a seamless IT experience for employees. Strong problem-solving skills, excellent communication, and a passion for customer service. Responsibilities : Provide first-level technical support to employees via phone, email, chat, or in person. Troubleshoot hardware, software, and network connectivity issues on Windows, macOS, and mobile devices. Manage and resolve IT support tickets using a help desk ticketing system. Assist with password resets, user account setup, and access management. Install, configure, and update operating systems, software applications, and drivers. Support printers, scanners, VoIP phones, and other peripherals. Escalate complex issues to higher-level IT staff when necessary. Maintain detailed documentation of troubleshooting steps and solutions. Educate users on IT policies, security best practices, and common troubleshooting steps. Assist with basic network troubleshooting, including Wi-Fi connectivity and VPN access. Required Qualifications : 1-3 years of experience in a Help Desk, IT Support, or similar role. Strong knowledge of Windows, macOS, and Microsoft Office 365. Experience with Active Directory, password resets, and user account management. Basic understanding of networking (IP addresses, DNS, DHCP, VPNs, Wi-Fi troubleshooting). Familiarity with ticketing systems (ServiceNow, Zendesk, Jira, or similar). Excellent communication and customer service skills. Strong problem-solving skills and ability to work under pressure. Preferred Qualifications : CompTIA A or ITIL certification is a plus. Experience with remote support tools (TeamViewer, AnyDesk, Remote Desktop, etc.). Knowledge of basic cybersecurity principles and best practices. If hired, you will enjoy the following ECLARO Benefits : 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact : Lea Enriquezleafer.enriquez@eclaro.com6466952941Lea Enriquez | LinkedIn Equal Opportunity Employer : ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
