What are the responsibilities and job description for the Support Desk Technician - ECLARO position at ECLARO?
Support Desk TechnicianJob Number : 25-03662Use your skills where innovative technology solutions begin. ECLARO is looking for a Support Desk Technician for our client in New York, NY. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!Position Overview : At the company, relying on the IT systems to help the business reach and succeed with consumers. Seeking an IT Support Desk Technician for the growing support desk team. In this role, the successful individual will act as the first point of contact and provide top-tier support for end users and retail stores. The ideal consultant must be customer-oriented with a passion for delivering excellent service and patience in handling inquiries from all levels of technical competencies. Additionally, must possess good technical knowledge and be able to communicate effectively to understand a problem, troubleshoot and escalate appropriately, and explain its solution with an eagerness to learn and grow their knowledge base.Responsibilities : Act as the first point of contact for end users and retail stores seeking technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware and software. Provide top-tier support for issues and / or escalate to appropriate teams when needed. Serve as a Super User for a global systems migration initiative. Maintain essential IT operations, including operating systems, applications, laptops, desktops, software, and other hardware. Record and track issues, problems and / or incidents, and their resolution in the ticketing system Follow-up and update ticket and issue status and information. Identify and suggest possible improvements on procedures and task.Qualifications : Prior customer service, retail or helpdesk support experience. Strong working knowledge of computer systems, hardware, and software. Ability to diagnose and resolve technical issues. Excellent customer service and communication skills. Desire and initiative to get problems resolved quickly and efficiently. Passion for working with others and thrive in fast-paced environments. Strong attention to detail. Has a mindset for continuous improvement. 1-3 years of experience minimum IT support experience. At least 1-2 years' experience in a customer experience oriented role. Bachelor's Degree in Technology or Computer Science.Preferred Experience : Proficiency with Windows 7 and 10. Basic Windows Server, Active Directory and Networking knowledge. Prior experience with Helpdesk ticketing systems. Experience with macOS and iOS. A and Microsoft CertificationsIf hired, you will enjoy the following ECLARO Benefits : 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLAROIf interested, you may contact : Ashly Velascoashly.velasco@eclaro.com646-357-1236Ashly Velasco | LinkedInEqual Opportunity Employer : ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
