UCC Engineer (Microsoft Teams and Crestron)

Use your skills where innovative technology solutions begin. ECLARO is looking for a UCC Engineer (Microsoft Teams and Creston) for our client in Stamford, CT.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• Seeking a skilled and experienced UCC (Unified Communications and Collaboration) Engineer specializing in Microsoft Teams and Crestron to join the team.
• As a UCC Engineer, will be responsible for designing, implementing, and maintaining Unified Communication and Collaboration solutions using Microsoft Teams and Crestron technology.
• The expertise in these platforms will be crucial in ensuring smooth and effective communication and collaboration across the organization.

Responsibilities:

• Design and Architecture: Collaborate with cross-functional teams to design and architect UCC solutions based on Microsoft Teams and Crestron technology, considering business requirements and best practices.
• Implementation: Lead the implementation and deployment of UCC solutions, including configuring and integrating Microsoft Teams and Crestron systems.
• Troubleshooting and Support: Diagnose and resolve complex technical issues related to Microsoft Teams and Crestron systems, ensuring minimal downtime and efficient operations.
• System Administration: Perform routine system administration tasks, including user provisioning, access control, and system maintenance for Microsoft Teams and Crestron platforms.
• Security and Compliance: Ensure UCC systems are implemented and maintained in accordance with security standards and industry regulations, including data protection and privacy requirements.
• Collaboration Enhancements: Identify opportunities to optimize and enhance UCC capabilities, working closely with stakeholders to define and implement improvements.
• Documentation: Create and maintain detailed documentation, including system designs, configurations, and troubleshooting procedures, to facilitate knowledge sharing and ensure consistent practices.
• Training and Support: Provide training and support to end-users on Microsoft Teams and Crestron platforms, promoting adoption and maximizing the benefits of UCC technology.
• Vendor Management: Collaborate with vendors and service providers to evaluate new technologies, resolve escalated issues, and stay updated on the latest features and updates.

Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as a UCC Engineer, with a focus on Microsoft Teams and Crestron platforms.
• In-depth knowledge of Microsoft Teams and Crestron systems, including deployment, configuration, and administration.
• Strong understanding of network protocols, security principles, and integration with other enterprise systems.
• Experience with audiovisual technologies, room control systems, and AV integration is highly desirable.
• Familiarity with industry standards and best practices for UCC, such as SIP, H.323, PSTN, and video conferencing codecs.
• Excellent problem-solving and troubleshooting skills, with the ability to identify and resolve technical issues quickly and efficiently.
• Strong communication and collaboration skills to work effectively with cross-functional teams and end-users.
• Ability to manage multiple priorities and deliver projects on time in a fast-paced, dynamic environment.

Preferred Skills:

• Certifications: A , CCNA and Security or higher certs, MS365 related.
• Relevant certifications, such as Microsoft Teams Administrator Associate, Crestron Certified Programmer, or equivalent.

Pay Rate: $68 - $70 / hour

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Greg Papalexis
Greg.Papalexis@eclaro.com
(646) 849-5359
LinkedIn | Greg Papalexis

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.