What are the responsibilities and job description for the Customer Service Representative For Eclectic Sun position at ECLECTIC SUN LLC?
Location: Lake Jocassee, South Carolina
Position Type: Seasonal / Part-Time / Full-Time
Job Summary:
Eclectic Sun Paddlesports seeks friendly, enthusiastic, and responsible Customer Service Representatives to assist with boat and equipment rentals at beautiful Lake Jocassee. This role involves interacting with customers, handling reservations, ensuring equipment is properly maintained and ready, and providing excellent service to enhance the outdoor adventure experience.
Key Responsibilities:
Customer Interaction & Sales
- Greet customers with a positive and welcoming attitude.
- Assist customers with rental inquiries and reservations in person and over the phone.
- Provide recommendations based on customer needs and experience level.
- Explain rental policies, safety procedures, and equipment usage.
- Process transactions, handle cash and card payments, and issue receipts.
- Promote additional services, gear, and experiences offered by Eclectic Sun.
Equipment Handling & Safety
- Ensure all rental equipment (kayaks, paddleboards, canoes, and boats) is clean, properly maintained, and ready for use.
- Assist customers with fitting life jackets and adjusting equipment as needed.
- Provide basic instructions on how to use rental equipment safely.
- Monitor weather conditions and advise customers on safety precautions.
- Check equipment upon return for damage and report any issues.
Operations & Teamwork
- Help maintain an organized and tidy rental area.
- Assist with inventory management of rental gear and retail items.
- Work closely with other team members to ensure smooth daily operations.
- Immediately report any accidents or emergencies to management.
Qualifications & Skills:
- Strong communication and interpersonal skills.
- Ability to work in an outdoor environment in varying weather conditions.
- Basic knowledge of water sports and paddling (preferred, but training provided).
- Comfortable handling cash and processing transactions.
- Must be able to lift and move kayaks, paddleboards, and related equipment (up to 50 lbs).
- Reliable, punctual, and customer-focused.
- Previous experience in customer service, outdoor recreation, or hospitality is a plus.
Work Schedule & Compensation:
- Seasonal Position (Spring-Fall) with potential for extended employment.
- Flexible hours, including weekends and holidays.
- Competitive hourly wage potential tips.
- Perks: Enjoy time on the water, employee discounts on rentals, and work in one of the most beautiful outdoor locations in South Carolina!
Join Our Team!
If you love the outdoors, enjoy meeting new people, and want to work in a fun and energetic environment, Eclectic Sun Paddlesports is the place for you!