What are the responsibilities and job description for the Helpdesk Engineer position at eClerx?
Job Description
Helpdesk Engineer
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Location: Fayetteville
Type: Full-time
_______________________________________________________________________
Summary
We are seeking a motivated and technically proficient individual to join our IT Helpdesk team as level 1 support. This role involves providing critical IT support to our organization, ensuring smooth operations, and resolving technical issues promptly.
Responsibilities
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000 people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Helpdesk Engineer
______________________________________________________________________
Location: Fayetteville
Type: Full-time
_______________________________________________________________________
Summary
We are seeking a motivated and technically proficient individual to join our IT Helpdesk team as level 1 support. This role involves providing critical IT support to our organization, ensuring smooth operations, and resolving technical issues promptly.
Responsibilities
- Provide first and second-level technical support to end-users across the organization.
- Troubleshoot hardware and software issues, including desktops, laptops, printers, mobile devices, UPS, power backup, Access control systems, CCTV cameras
- Manage user accounts and permissions per IT policies and procedures.
- Install, configure, and maintain hardware and software systems.
- Collaborate with other IT teams and vendors to escalate and resolve complex technical issues.
- Document support activities, and solutions, and maintain knowledge base articles.
- Assist in IT projects and initiatives, such as system upgrades and rollouts.
- Ensure compliance with security protocols and data protection regulations.
- Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
- Proven experience in a technical support role, preferably in a corporate environment.
- Strong knowledge of Windows and macOS operating systems.
- Experience with Active Directory, Office 365, and other enterprise IT systems.
- Excellent troubleshooting skills with the ability to diagnose and resolve technical issues.
- Strong communication and interpersonal skills, with a customer-oriented approach.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional) are a plus.
eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000 people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
