Marketing Campaign Operations Consultant – Klaviyo

Job Description

Marketing Campaign Operations Consultant – Klaviyo

______________________________________________________________________

Location: Lincolnshire, Illinois, US

Type: Full-time

Department: Digital

_______________________________________________________________________

Summary

We are looking for a Marketing Campaign Operations Specialist to lead and execute email and SMS marketing campaigns. This role involves coordinating with merchants, developing marketing strategies, managing campaign accounts, and ensuring seamless campaign execution. The ideal candidate should have expertise in Klaviyo, CRM tools, and HTML/CSS, along with strong analytical and communication skills to optimize customer engagement and campaign performance.

Responsibilities

• Implementing email and SMS marketing strategies.
• Coordinating timelines with merchants with respect to their campaigns, email flows, sales, product launches, etc.
• Participating in meetings with merchants and team to discuss strategy and campaign execution.
• Developing, maintaining content calendar and researching trends.
• Oversee quality assurance for any media or content going out across the campaign channels.
• Managing marketing campaign accounts using Klaviyo.
  
  

Eligibility Requirements

• 3 years of experience in Klaviyo marketing campaign operations tool.
• 3 years of experience on Hubspot or MoEngage or Pardot or similar tool.
• HTML/CSS skills to fix rendering issues prior to campaign launch.
• Ability to add attribute tokens for personalization.
• Segmentation to create static and dynamic lists.
• Ability to build complex multi-channel journeys complete with lead scoring logic.
• Ability to resolve CRM sync issues to ensure continuous lead flow.
• Integration of third-party applications using in-built local connectors.
• Reporting based on extracts available in the platform.
• Excellent verbal and written communication skills.
• Excellent presentation skills for senior client stakeholders.
• Valid work authorization status in the US.
  
  

In the US, the target base salary for this role is $100K-$120K. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors.

About EClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000 people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit www.eclerx.com

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here