What are the responsibilities and job description for the Helpdesk Technician position at Eclipse Aerospace?
Helpdesk Technician
We are interested in every qualified applicant who is eligible to work in the U.S. We may in our discretion provide visa sponsorship on a selective basis.
GENERAL SUMMARY
The Helpdesk Desktop Technician provides technical support to our staff members. The successful candidate will be responsible for maintaining, troubleshooting, and repairing all hardware and software issues on desktops, laptops, and peripherals. They will also be responsible for managing the helpdesk system and providing excellent customer service to all local and remote employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. Other duties may be assigned.
- Provide technical support to staff members on hardware, software, and peripherals, including printers, scanners, and mobile devices.
- Install and configure operating systems, applications, and software updates on desktops and laptops.
- Troubleshoot and resolve hardware and software issues on desktops and laptops.
- Manage and prioritize helpdesk tickets in a timely and efficient manner.
- Communicate with staff members to provide updates on the status of their helpdesk tickets.
- Collaborate with other members of the IT team to identify and resolve complex issues.
- Ensure that all software and hardware are up-to-date and comply with security policies.
- Maintain accurate documentation of hardware, software, and licensing inventory.
- Provide training and support to staff members on the use of software and hardware.
- Manage user accounts and permissions on various systems and applications.
JOB SPECIFICATIONS
Required:
Required:
- Associates degree in computer science or related field or equivalent experience.
- Minimum of 2 years of experience in a desktop support role.
- Strong technical skills in Windows, LINUX, and MacOS operating systems, Microsoft Office suite, Google suite and VMware.
- Experience in troubleshooting and resolving hardware and software issues.
- Ability to manage multiple tasks and prioritize helpdesk tickets.
- Excellent communication skills with the ability to communicate technical information to non-technical staff members.
- Strong customer service orientation and a commitment to providing excellent service.
- Knowledge of networking concepts and protocols is an asset.
Preferred
- Bachelor's degree in computer science or related field.
- Mechanical skills required to repair computer equipment.
- Software knowledge across multiple platforms.
SUPERVISORY RESPONSIBILITIES
No direct supervisory responsibilities.
WORKING CONDITIONS / PHYSICAL DEMANDS
This position works in both office and aircraft hangar work environments. Position works near moving mechanical parts and in loud working conditions. Working conditions will be both in climate controlled environments, as well as in the natural elements, as the nature of the position dictates.
No direct supervisory responsibilities.
WORKING CONDITIONS / PHYSICAL DEMANDS
This position works in both office and aircraft hangar work environments. Position works near moving mechanical parts and in loud working conditions. Working conditions will be both in climate controlled environments, as well as in the natural elements, as the nature of the position dictates.
TRAVEL
Minimal travel may be required.
REPORTS TO: Director, Logistics
SCHEDULE: M-F / 8 hour shift
FLSA STATUS: Non-exempt
Salary Range: $21 - $30 / hour depending on education and experience
Salary : $21 - $30