What are the responsibilities and job description for the Helpdesk Technician position at Nusenda Credit Union?
Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!
Thank you for your interest in joining the Nusenda team!
We are currently seeking a Helpdesk Technician. In this role, you'll provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will install, modify, and repair computer hardware and software. You'll provide support and education to Credit Union personnel in the use of computer systems.
To thrive in this role, you should have one to three years of similar or related helpdesk experience. This position is equal parts technical troubleshooting and support of Credit Union staff. This might be the role for you if you enjoy working in a role requiring lots of contact with others, providing information, and building relationships or soliciting cooperation.
Here are some key skills and experience that will help you be successful in the first six months:
Experience in modern versions of Microsoft Windows, Apple Operating Systems, and mobile device operating systems.
Knowledge of Microsoft Office programs to include Excel, Word, and Outlook.
Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information, and handle problem resolution.
Effective verbal and written skills are required with the ability to work with multiple levels of the organization and to convey technical solutions in a clear and concise manner via in-person, email.
Excellent organizational and attention to detail skills.
Represent the organization professionally in conduct and personal appearance.
Ability to adapt quickly to change and proactively communicate.
Self-starter who works well independently and in a team environment.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
