What are the responsibilities and job description for the Comfort Advisor position at Eco Home Solutions Inc?
WHO WE ARE
Eco Home Solutions, Inc., DBA Crossville Heating and Cooling, Inc. is a family owned, rapidly growing home solutions company! We understand that our greatest asset is our team.We are on the search for top notch talent to join our phenomenal team. If you are looking to showcase your skills and be a part of a collaborative and professional team, Eco Home Solutions, Inc., DBA Crossville Heating and Cooling, Inc. is the place for you!
WHAT WE'RE LOOKING FOR
We are always seeking candidates to join our team with the following qualities:
Loyal - Be a promoter and protector of the company in word and deed including social media, customer interaction, and interaction with co-workers.
- Dependable - Be punctual, show good attendance, complete goals as expected, and take pride in quality work.
- Motivated - Be eager to satisfy customers, complete job tasks, take on new challenges and processes, and show professional growth.
- Professional - Be perceived in all ways professional including speech, dress, and driving in all settings.
Customer Priority - Be a customer activist. Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of!
WHAT WE OFFER
Great Work Environment!
- Competitive Wages
- Weekly Pay
- Medical, Dental, and Vision Plans
- 401k - With Company Match
- Paid Vacation Days as well as unpaid Personal and Sick Days
- Company training
Base Pay plus Commission
FUNCTIONAL ROLE
As a Comfort Advisor / Sales Representative, your product knowledge and people skills are the tools of your trade. For every need, you have an intelligent and honest solution. You make sound recommendations as if it was your own home.
While selling is a lot of fun for you, you also recognize the hard work that is required. In order to be your best, you never miss a staff training or meeting in addition to staying current on product offerings. You are always learning and improving. And, you love seeing your hard work pay off in your paycheck!
ESSENTIAL DUTIES & RESPONSIBILITIES
- Meet with customers in home, providing solutions to a wide variety of HVAC needs
- Establish customer rapport and educate on options for products and service to fit their needs
- Work closely with office and installation team to ensure efficient and smooth process through completion
- Develop key relationships, negotiate, and close projects
- Be the primary contact through duration of the project, including home visit after the project is complete to ensure 100% satisfaction
- Answer questions and educate potential customer on the steps required to add products to their home
- Keep detail records and log all interactions and communications with potential customers in business software
- Create sale proposals that are accurate and complete, that can easily be transferred to the installation team
- Create confidant buyers by providing complete and accurate information about our products and pricing
- Relationship selling to build strong bonds with customers and earn repeat business through excellent performance
- Meeting and exceeding budgeted sales goals through top performance and commitment
- Become an expert in the market area and understand the customer needs.
Perform any other duty that may be directed by management.
QUALIFICATIONS
- Excellent customer relations and interpersonal skills
- Excellent organizational and time management skills
- Excellent verbal and written communication
- Strong attention to detail
- A “self-starter” attitude and be able to accomplish tasks in a timely manner
- Maintain a friendly demeanor towards customers and works well with diverse personalities
- Exhibits strong technical knowledge, problem solving, and troubleshooting skills
- Ability to read and understand technical specifications, construction plans and contract requirements
- Broad understanding of HVAC and Plumbing
- Valid Driver License
- Ability to Pass a drug screen and/or background check
- Ability to write and read English language
- Strong ability to operate under all weather conditions
- Ability to climb, stoop, balance, crouch, crawl, and/or kneel continually
EDUCATION AND/OR EXPERIENCE
Three (3) or more years of proven success caring for clients (outside sales)
