What are the responsibilities and job description for the Plumbing Coordinator position at Eco Home Solutions Inc?
Job Description
Job Description
WHO WE AREEco Home Solutions, Inc., DBA Crossville Heating and Cooling, Inc. is a family owned, rapidly growing home solutions company! We understand that our greatest asset is our team. We are on the search for top notch talent to join our phenomenal team. If you are looking to showcase your skills and be a part of a collaborative and professional team, Eco Home Solutions, Inc., DBA Crossville Heating and Cooling, Inc. is the place for you!WHAT WE'RE LOOKING FORWe are always seeking candidates to join our team with the following qualities :
- Loyal - Be a promoter and protector of the company in word and deed including social media, customer interaction, and interaction with co-workers.
Dependable - Be punctual, show good attendance, complete goals as expected, and take pride in quality work.
Motivated - Be eager to satisfy customers, complete job tasks, take on new challenges and processes, and show professional growth.
Professional - Be perceived in all ways professional including speech, dress, and driving in all settings.
Customer Priority - Be a customer activist. Our customers will always come first. Processes and feedback can always be altered, but make sure the customer is taken care of!
FUNCTIONAL ROLEAs a Plumbing Coordinator you will be responsible for overseeing the day-to-day operations of our Plumbing Team, including scheduling service calls, assigning plumbers to jobs, coordinating with clients and other departments, and maintaining inventory all while prioritizing customer satisfaction and efficient workflow. Your role is key to helping us achieve our goals of Growth, Customer Priority, Professionalism, Dependability and Loyalty. Success in this role is dependent on having great CSR skills, the ability to gain foresight into future scheduling needs, the ability to solve problems quickly, and the ability to work well in a team environment. ESSENTIAL DUTIES & RESPONSIBILITIES
Responding to chats from customers.
Answer Phones in Call Rotation
Schedule Maintenances
Schedule “After-Hours” and “On-Call” Customers
Notify Customers for Upcoming Appointments
Reschedule / Bump Clients as Needed
Monitor Weather and Schedule Flow (Distance and Timing)
Communicate to Marketing Staff for Schedule Volume
Outbound phone calling when Marketing Staff is Unavailable
Monitor Scheduling Efficiency (Right Call, Right Tech)
Speaking with Supervisors or Customers to resolve problems or requests for services
Relaying Key Information to Service Techs / Comfort Advisors
Job Type Verification
QUALIFICATIONS
Excellent customer relations and interpersonal skills
Excellent organizational and time management skills
Excellent verbal and written communication
Strong attention to detail
A “self-starter” attitude and be able to accomplish tasks in a timely manner
Maintain a friendly demeanor towards customers and work well with diverse personalities
Ability to Pass a drug screen and / or background check
Ability to write and read English language
Forward Thinking / Strategic Planning
Accurate
Computer Skills
Problem-Solving Skills
EDUCATION AND / OR EXPERIENCE
High School Diploma Required. Service Titan Experience Preferred. Quickbooks Experience Preferred.
WHAT WE OFFER
Great Work Environment!
Competitive Wages
Weekly Pay
Medical, Dental, and Vision Plans
401k - With Company Match
Paid Vacation Days as well as unpaid Personal and Sick Days
