What are the responsibilities and job description for the Desktop Technician II position at ecolab?
Summary:
The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Job Responsibilities:
• Update knowledge and skills to keep up with rapid advancements in computer technology.
• Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
• Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
• Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications.
• Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
Skills:
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one’s time.
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software.
Education/Experience:
• Bachelor's degree in computer science or related field or equivalent training/education required.
• 2-4 years customer service related experience required.
