What are the responsibilities and job description for the Customer Service Representative - Promotional Products/Printing position at eCommerce Printing Company?
Job Description
We are a successful e-commerce printing company located in East Stroudsburg, PA. We offer customized promotional products on a national scale to both businesses and consumers. Our corporate culture boasts a fun, friendly, casual environment with hard-working, dedicated, professional individuals.
If you are punctual, focused, personable, reliable, and can WOW! our customers with your professional, warm and friendly demeanor, we would love to hear from you! Mature candidates and those interested in the print industry as a career are encouraged to apply.
Responsibilities:
- Provide superior customer service with a smile.
- Build quality sales relationships with both new clients and existing clients, and work to foster growth of those relationships over time.
- Liaise between customer, design team, managers, other departments and third-party vendors to ensure the needs of the customer are met and understood
- Make outgoing phone calls to inform customers about new promotions, inquire about placing a new order, and to follow-up on current orders and/or new quotes.
- Answer phones and respond to chat messages to field customer inquiries
- Process quotations and sales orders
- Assist customers with navigating our websites
- Resolve complaints and problems that arise
- Educate customers regarding the benefits our products offer, and recommend products
Professional Skills Required:
- Strong customer relations experience; 95% of your day will be spent communicating with customers via phone and e-mail. Our customers are very pleasant, but you must have the people skills and diplomacy necessary to turn the occasional complaint into a positive experience.
- Proficient in MS Office programs (Excel, Word, and Outlook)
- Ability to quickly learn new software and input data (in-house ordering system)
- Excellent verbal and writing skills, with full command of the English language (writing assessment required)
- Creative problem-solving skills, and ability to prioritize and multi-task
Personal Skills Required:
- Mature, Punctual, Reliable, and Professional
- Positive, energetic attitude – it makes all the difference!
- Attention to detail
- Strong aptitude for math
- Attentive listener
- Team player with the ability to work independently
- Entrepreneurial attitude
- Personality that remains calm, cool and collected when handling customers; poise and grace under pressure are key
- Ability to focus and stay on-task
Experience/ Skills:
- 3 years of Customer Service experience
- Working knowledge of the print and promotional products industry preferred, but not required
Salary: To be determined based on experience.
Location: This is an in-office position. Remote/work from home requests will not be considered.
Required: Resume & Cover letter both saved as a PDF. IMPORTANT: Resumes submitted without a cover letter will NOT be considered. We encourage you to write a cover letter that lets your personality shine!
Professional references and a background check will be required prior to hiring.
Job Type: Full-time
Pay: From $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Language:
- English (Required)
Location:
- East Stroudsburg, PA 18301 (Required)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- East Stroudsburg, PA 18301 (Preferred)
Ability to Relocate:
- East Stroudsburg, PA 18301: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19