What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Econo Lodge Cherokee?
Job Summary
We are seeking a dedicated Front Desk Agent/Night Auditor to join our hospitality team. The ideal candidate will be responsible for providing exceptional guest service, ensuring guest satisfaction, and performing occasional night audit duties. Must be available for second shift (3pm-11pm) and willing to do occasional night audit (11pm-7am).
Responsibilities
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and resolve any issues promptly
- Occasionally perform night audit procedures
- Maintain cleanliness and organization at the front desk area
- Answer phone calls and handle them appropriately
- Assist with guest requests and provide information about hotel services
- Complete cleaning duties for lobby/breakfast area
- Stock items as needed for desk and breakfast area
Experience
- Previous experience in guest services or hospitality is preferred
- Knowledge of front desk operations and night audit procedures
- Strong communication and customer service skills
- Familiarity with hospitality management software is advantageous
Join our team as a Front Desk Agent/Night Auditor to contribute to a welcoming atmosphere for our guests and ensure their stay is enjoyable and memorable.
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 16 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Weekends as needed
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Cherokee, NC 28719 (Required)
Work Location: In person
Salary : $12 - $14