What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at SoHum Mountain Healing?
Job Overview
We are seeking a friendly and professional Overnight Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for our guests at our hotel or resort, handling various front desk operations efficiently.
Hours are Thursday, Friday, Saturday 10pm - 6am every week.
Responsibilities
- Greet and welcome guests, ensuring a positive first impression.
- Answer phone calls promptly, utilizing proper phone etiquette to assist guests with inquiries and requests.
- Provide information about services to enhance guest experience.
- Handle guest requests and complaints with professionalism and a solution-oriented approach.
- Maintain accurate records of guest information.
- Collaborate with housekeeping, food and beverage, and maintenance teams to ensure guest satisfaction throughout their stay.
- Be ready to serve at all times.
Skills
- Strong customer service skills with a passion for hospitality.
- Proficiency in using phone systems and various software programs.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Previous experience in a hotel or resort environment is preferred but not mandatory.
- Ability to work well under pressure while maintaining a friendly demeanor.
- Attention to detail and strong organizational skills to manage multiple tasks effectively.
Join us as we strive to provide outstanding guest services while creating memorable experiences for all who visit!
Job Type: Part-time
Pay: $18.00 - $19.00 per hour
Expected hours: 24 – 32 per week
Work Location: In person
Salary : $18 - $19
