What are the responsibilities and job description for the NIGHT SHIFT FRONT DESK CLERK position at Econo Lodge Crestview?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. A background in hotel management or guest services is preferred.
Responsibilities
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, handling reservations and room assignments.
- Provide information about the resort's amenities, services, and local attractions to enhance guest experiences.
- Address guest inquiries and resolve any issues or complaints promptly with professionalism.
- Maintain accurate records of guest information and transactions using hotel management software.
- Assist with night audit duties as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards.
- Utilize phone systems effectively to manage incoming calls and relay messages as needed.
- Uphold the highest standards of hospitality management by maintaining cleanliness and organization at the front desk area.
Qualifications
- Previous experience in front desk operations or guest services within a resort or hotel setting is preferred.
- Strong interpersonal skills with a focus on guest relations and customer satisfaction.
- Multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hospitality management practices and night audit procedures is advantageous.
- Proficient in using phone systems and hotel management software.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
- Excellent problem-solving skills and attention to detail in all tasks performed.
Join our team as a Front Desk Agent where your commitment to exceptional service will contribute to unforgettable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 24 – 32 per week
Schedule:
- 8 hour shift
- Holidays
- Night shift
Ability to Commute:
- Crestview, FL 32536 (Required)
Ability to Relocate:
- Crestview, FL 32536: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
