What are the responsibilities and job description for the Front Desk Clerk position at Econo Lodge?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and providing exceptional customer service throughout their stay. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.
Responsibilities
- Greet and check in guests upon arrival, ensuring a smooth and welcoming experience.
- Manage reservations and handle guest requests via phone systems and in-person interactions.
- Conduct night audits as required, ensuring accuracy in financial transactions and reporting.
- Provide information about hotel services, local attractions, and amenities to enhance guest experiences.
- Address guest concerns promptly and effectively, maintaining high standards of guest relations.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Assist with administrative tasks such as filing, data entry, and managing correspondence.
- Uphold the hotel's policies and procedures while promoting a positive atmosphere for guests and staff.
Requirements
- Previous experience in hotel management or guest services is preferred.
- Strong knowledge of hospitality practices and principles.
- Familiarity with night audit procedures is a plus.
- Excellent communication skills with proficiency in multilingual or bilingual capabilities being an advantage.
- Ability to operate phone systems efficiently and manage multiple tasks simultaneously.
- Strong problem-solving skills with a focus on guest satisfaction.
- A friendly demeanor with the ability to build rapport with guests from diverse backgrounds.
- High school diploma or equivalent; hospitality management education is a plus.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Holidays
- Morning shift
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Experience:
- Customer service, Guest Relation: 1 year (Required)
Ability to Commute:
- Lenoir City, TN 37771 (Required)
Ability to Relocate:
- Lenoir City, TN 37771: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $13
