What are the responsibilities and job description for the Hotel Front Desk Clerk position at Sleep Inn?
Job Summary
The Hotel Front Desk Clerk plays a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere for all guests. This position involves managing front desk operations, assisting guests with check-in and check-out processes, and addressing any inquiries or concerns to enhance the overall guest experience. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to handle multiple tasks efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations and maintain an organized system for bookings.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Maintain knowledge of hotel services, amenities, and local attractions to provide recommendations to guests.
- Operate phone systems effectively, demonstrating excellent phone etiquette while answering calls and directing them appropriately.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold hotel policies and procedures while maintaining a high standard of guest relations.
Skills
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in hotel management software is preferred but not required.
- Excellent communication skills, both verbal and written.
- Ability to handle phone systems efficiently with professional phone etiquette.
- Knowledge of hospitality principles and practices, particularly in hotel or resort settings.
- Strong organizational skills with attention to detail in managing reservations and guest information.
- Ability to work flexible hours including nights, weekends, and holidays as needed.
Job Types: Full-time, Part-time
Pay: $8.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Overtime
- Weekends as needed
Ability to Commute:
- Dandridge, TN 37725 (Required)
Ability to Relocate:
- Dandridge, TN 37725: Relocate before starting work (Required)
Work Location: In person
Salary : $8 - $15
