MAJOR RESPONSIBILITIES:

• Spanish speaking preferred.

The Intake Coordinator for the HUD Rapid Re-Housing Program is the first contact between Consumer and available HUD Rapid Re-Housing services.

The Intake Coordinator will:

1) Determine the eligibility of those Consumers who seek assistance by completing the screening forms during the initial interview.

2) Process and prepare preliminary assessments of all low-income families referred to the HUD Rapid Re-Housing Program

3) Make appropriate referrals to all community partners and resource providers for crisis intervention

4) Complete prescreen/ intake assessment over the phone.

DETAILED RESPONSIBILITIES:

• Screen consumers for HUD Rapid Re-Housing Program entrance by phone interview and Face to Face.
• Complete the Eligibility Screening Form for consumers (a) confirming a low-income Consumer family's eligibility for COC HUD Rapid Re-Housing Program; and (b) documenting the eligibility of persons applying for homelessness prevention assistance
• Assist consumer with crisis intervention and short-term housing stabilization which includes aiding consumer with accessing emergency shelters/transitional housing, and supportive services to best /address the consumer immediate crisis needs.
• Refer consumer who do not qualify for the HUD Rapid Re-Housing Program to other mainstream services for assistance, or to other housing stabilization programs in their service area when they do not meet eligibility
• Track consumers who are screened but not eligible for the HUD Rapid Re-Housing
• Maintain an intake log of all those who request assistance and also complete an intake.
• Maintain Consumer intake screening forms.
• Complete monthly CAPTAIN reports to generate statistics of clients served in program.
• Communicate to potential participants; the process of the HUD Rapid Re-Housing Program and required documentation to proceed with program participation.
• Participate in all appropriate staff, supervision, and training meetings.
• Assumes essential duties for program success as assigned by the HUD Rapid Re-Housing Program Manager/ or designee.

REQUIRED QUALIFICATIONS:

• Excellent verbal and written communication skills
• Strong organizational skills and meticulous attention to detail
• Team Player with good listening skills
• Proficient in the use of Word, Excel and Power Point
• A car for visits to Consumers in their own homes or at other locations necessary to conduct intake and to deliver checks to landlords.

• REQUIRED Valid New York State Driver's License and own insured Vehicle.

• REQUIRED PPD WITH PROOF

EDUCATION/TRAINING/EXPERIENCE:

MINIMUM QUALIFICATIONS

High School Diploma or equivalent and a minimum of 1-year experience working with homeless population.

Must have knowledge of customer service skills; previous telephone system experience preferred.

Must be well organized, a self-starter, and able to work as a member of a team. Proficient computer skills.

CATEGORY

• NON-EXEMPT

Salary : $50,000 - $55,000