What are the responsibilities and job description for the Student Accounts Coordinator position at ECPI University?
This position will work at ECPI University’s Newport News, VA campus location.
Transform your Career at ECPI University
Since 1966, the dedicated employees at ECPI University have helped students achieve their goals via practical training and career-focused education with over 50 Associates, Bachelor’s and Master’s Programs. Our culture is to prioritize our students’ success through the support of our dynamic team and industry focused curriculum. Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education.
Position Summary
The Student Accounts Coordinator plays a critical role in fostering financial literacy among students by providing guidance on debt management, overcoming financial barriers, and ensuring informed borrowing practices. This position manages tuition payments, including institutional and third-party loan programs, and coordinates billing for reimbursement programs such as veterans' benefits and employer-sponsored tuition assistance.
Primary Responsibilities:
- Conduct one-on-one sessions with students to promote informed borrowing, debt management strategies, and repayment responsibilities.
- Lead financial literacy workshops to equip students with tools for successful financial planning.
- Monitor and collect student tuition payments, collaborating with billing services to ensure accuracy.
- Review and verify the accuracy of ledger balances for near-graduates. Collaborate with graduating students to assess and determine the most suitable post-graduation payment plans.
- Oversee billing for all tuition reimbursement programs, including employer-sponsored reimbursement, and Workforce Innovation and Opportunity Act (WIOA) programs.
- Conduct exit counseling sessions with graduating students, providing guidance on student loan repayment and addressing any outstanding account balances and ensure consolidation of Institutional Financing loans services by 3rd party servicers.
- Proactively notify students of account balances through outreach including in person meetings, phone calls, text messages and emails.
- Escalate delinquent accounts and collaborate with staff for resolution, following established workflows.
- Contribute to workshops and sessions aimed at raising awareness of payment plans and financial resources.
Requirements:
Education/Experience:
- Bachelor’s degree preferred.
- 2–3 years of related experience.
- Equivalent combinations of education, experience, and training will be considered.
Skills/Abilities:
- Proficiency in Microsoft Office Suite.
- Familiarity with CampusVue Student database is preferred.
- Strong oral and written communication skills.
- Exceptional organizational and analytical capabilities.
- Adaptability to new methodologies, technologies, and systems.
- Ability to excel in high-pressure environments with strict timelines.
- Outstanding interpersonal skills, providing exemplary customer service to students, colleagues, and external contacts.
- Capacity to work both independently and collaboratively in diverse team environments.
Benefits of Employment
ECPI University provides a comprehensive benefits program designed to help our faculty and staff stay healthy, feel supported, and maintain a work/life balance. To learn more about benefits at ECPI University, click HERE.
Committed to excellence and innovation, ECPI University is proud to be an equal opportunity employer.
