What are the responsibilities and job description for the IT Technical Support position at ECS Corporate Services, LLC?
What You'll Do
- Providing high quality 1st level desktop support services to end users via telephone and / or remote access support
- Troubleshooting and resolving end user computer software and hardware issues to include computers, laptops, and printing devices
- Providing 1st level support, and 3rd party proprietary applications
- Troubleshooting and resolving basic network connectivity issues ensuring desktops computers interconnect seamlessly with diverse systems including file servers, email servers, application servers, and administrative systems
- Following appropriate steps for issue resolution, including keeping users informed of their ticket status, and escalating issues in conjunction with Help Desk processes and procedures as necessary
- Developing advanced knowledge of applications
- Answering end user questions by applying knowledge of computer software, hardware, networks, and established procedures
- Participation in team meetings and projects as a technical resource
- Assist with various projects as needed
- Working with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Testing software and hardware to evaluate ease of use and whether product will aid end user in performing work
- Writing and / revising user training manuals and procedures
- Meet and maintain the managements provided service level agreements
- Other duties as requested by ECS Leadership
What We're Looking For
High school diploma or equivalent
0-2 years of related experience
Who We Are
ECS Group of Companies (ECS) was founded in 1988 with the goal to raise the standards of professional engineering consulting. Today, we are a leader in geotechnical, construction materials, environmental and facilities consulting services. We are employee-owned with more than 2,700 employees in 90 offices and testing facilities across the United States. ECS is currently ranked #64 in Engineering News-Record's Top 500 Design Firms (April 2024) and #28 in Zweig Group's Hot Firm List (June 2024). To learn more about us, click here.
We love our employees and we show this through providing some great benefits, including paid time off, health and other insurance plans, retirement and college savings plans, and more. Click here to learn more about the great benefits at ECS.
ECS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
