Implementation Manager / Technical Project Manager

Experience: 7 years

Project Planning

• Oversee the entire project lifecycle, from planning to deployment, ensuring alignment with scope, budget, and timelines.
• Partner with cross-functional teams (Product, Engineering, Sales) to create detailed project plans, set objectives, and define key deliverables.
• Manage and track budgets, schedules, and resources to drive successful project outcomes.
  
  

Client Communication

• Serve as the main point of contact for clients during the implementation phase, providing consistent updates, managing expectations, and addressing client needs.
• Facilitate regular project meetings, document progress, and ensure alignment with client objectives.
• Manage client escalations, working to quickly resolve issues and maintain a high level of client satisfaction.
  
  

Technical Supervision

• Oversee the technical aspects of product implementations, ensuring compatibility with client systems and addressing technical requirements.
• Act as a liaison between clients and internal technical teams to ensure that solutions are delivered effectively and meet client specifications.
• Ensure technical documentation is up-to-date and assist with troubleshooting during the implementation phase.
  
  

Risk and Issue Management

• Identify potential project risks early and apply strategies to prevent disruptions.
• Track progress closely, resolving issues quickly to keep projects aligned with client and company goals.
  
  

Process Improvement & Reporting

• Regularly assess project processes and suggest improvements to improve efficiency.
• Prepare and share project reports, KPIs, and metrics with stakeholders.
  
  

Required Candidate Profile

• 7 years of experience in project management in a software or fintech company ideally involved in product implementation.
• Experience in managing complex projects with a high level of technical complexity.
• Familiarity with project management tools (e.g., JIRA, Microsoft Project, Asana).
• Strong understanding of technical integrations, APIs, and the software development lifecycle.
• Ability to maintain strong client relationships, manage client expectations, and communicate effectively.
• Skilled at identifying issues, assessing potential risks, and implementing effective solutions.
• Good written and verbal communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Certifications such as PMP, PRINCE2, Agile Certified Practitioner (ACP), or Certified Scrum Master (CSM) are a plus.
  
  

Job Category: Implementation Manager Technical Project Manager

Job Type: Full Time

Job Location: Trivandrum - India

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