What are the responsibilities and job description for the CUSTOMER ENGAGEMENT SPECIALIST position at EDCLUB, INC?
Description :
You will be handling all communications with our customers to provide them with excellent support. Our customers may range from teachers to district admins, and having great communication skills is a requirement. You will also be working directly with our development team to help resolve customer issues. The position requires occasional travel to meet with customers and attend trade shows. Training will be provided on how to use the program.
Required Skills :
- Solid verbal and written communication skills.
- Ability to speak with confidence and energy over the phone
- Excellent virtual presentation skills
- Proficient with Excel, Word, and Google Docs
- Telephone skills fielding calls and requests from customers
- Ability to type 50 WPM
- Good organization skills
- Ability to work both independently (with direction) and with a team
- Bachelor's degree preferred
Responsibilities :
About Company :
Edclub develops education technology tools that are effective, customizable, and easy to use. Our flagship product, TypingClub, is the #1 touch typing application used by schools and districts in the United States. Over 10 million users choose TypingClub to learn or improve their typing, and Google recognizes TypingClub as an outstanding learning tool for students of all skill levels and age groups.
Benefits and Compensation : Our compensation philosophy is to provide a competitive total compensation package with benefits, professional development, and continued opportunities for advancement within the company as we grow.
Health & Wellbeing
Retirement
Flexibility and Time Off :
Paid Parental Leave Plan
Perks :
Flexibility and remote work availability
EEOC
EdClub, Inc. is proud to be an Equal Employment Opportunity workplace committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
