What are the responsibilities and job description for the Part-Time Hotel Front Desk Agent position at Eden Resort & Suites?
Job Description
Job Description
The Front Desk Associates are responsible for always delivering excellent customer service to our guests. The primary focus of this position is to create a pleasant and engaging experience for our resort guests through excellent interactions, inbound and outbound call efforts, concierge services and administrative responsibilities, and other duties as assigned by Management. You will serve as the face of the resort as you interact with current and prospective guests, assisting them with whatever they may need. May be expected to work weekends or holidays.
Compensation : 16 an hour to start
Responsibilities :
- Greet every guest with a smile and provide excellent customer service.
- Maintain a strong presence at the front desk being visible and accessible to our guests.
- Check guests in and out of their reservations.
- Assist guests with concierge-type requests, including restaurant recommendations, directions to local attractions, etc.
- Answer phone calls and direct the calls to the appropriate extension or answer the questions.
- Create guest reservations over the phone, ensuring that they have the perfect room for their needs selected.
- Collect payment for guest and group accounts, following proper protocol and adhering to PCI regulations.
- Review reports and other documentation to ensure all work is completed properly.
- Monitor credit limits / floor limits and collect additional payment from guests as needed.
- Monitor and respond to guest requests / messages through various online / digital platforms.
- Resolve guest issues in a timely manner, offer a solution to the issues, provide compensation if required, inform the Manager on Duty (MOD), and make the required notes / records.
- Ensure guest reservations are properly set up, rooms are assigned, special requests are fulfilled, and payment instructions are followed.
- Prepare and distribute communications to guests, fellow associates, management, and other departments.
- Maintain a clean and organized workspace and follow all cleaning / sanitization guidelines.
- Maintain a clean and welcoming lobby, Front Desk area, and Marketplace.
- Communicate guest requests and property needs to the appropriate team members.
- Assist with various duties assigned by the MOD, Front Office Manager, or other property leadership.
Qualifications : Essential Skills :
Education and Experience Required :
About Company
About the Eden Resort & Suites
At Eden Resort & Suites, our core values are at the heart of all that we do and are key to our enduring success. Eden Resort team members are deeply committed to caring for every individual who crosses their path , be it a guest or fellow team member. Our dedication to caring for others is expressed by team members’ generosity with their time and efforts , the pursuit of excellence in their craft , with a spirit of ownership .
BENEFITS :
Salary : $16