Concierge-North Aurora

Job Summary:

The Front Desk/Concierge staffs the front desk and the Nurse call systems and security systems and is required to have coverage for these systems at all times, answers the main switchboard, greets visitors, and performs a variety of clerical and administrative tasks.

Principal Responsibilities:

· Concierge must never leave the desk unattended and must obtain coverage before taking a break or leaving the desk.

· Professionally responds to all incoming phone calls, takes messages or forwards calls as appropriate; provides information about Eden and its services, directions to the building, etc.

· Greets visitors in a professional and hospitable manner; insures that guests sign in and out on the visitor log; notifies staff or residents of their guests as needed and/or provides directions to proper room or apartment in the building

· When the Nurse call system has emergency cords that are pulled, advises CNAs via radio of location and ensures that one or more staff members acknowledge and respond

· Monitors security cameras, notifying appropriate personnel when incidents occur; follows assigned procedures in case of fire alarms and other emergencies

· Receives shipments and packages, and notifies addressee for pick-up; for medication deliveries, summons wellness staff and assists with proper documentation

· Checks out keys and two-way radios to staff per Eden procedures

· Makes transportation arrangements for residents as needed

· Sells guest meal tickets: provides receipt and deposits cash in safe per Eden procedure

· Enters housekeeping and maintenance needs/requests in the proper log book

· When residents are discharged to hospital, prints out face sheet and gives to paramedics, and enters discharge in the database “hospital log”

· Records resident absences on the “Resident Out Sheet” and assists other staff in accounting for the safety and well-being of residents

· Assists residents in making hair salon appointments, reserving a place on outings and with similar in-house services; redirect them to nurse, activity director or other staff as appropriate

· Assists guests staying in the Eden Suite: issues room keys, accepts payment, provides instructions, etc.

· Types memos, correspondence, reports and other documents as assigned

· Assists in maintaining mailing lists, tracking bed-hold days and other administrative record-keeping

· Maintains privacy of records at the front desk; helps maintain professional appearance of desk and lobby area

· Performs a variety of clerical duties and other duties as assigned

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Work Location: In person