What are the responsibilities and job description for the Bakery Operations Director position at Edgar's Bakery and Café?
About Edgar's Bakery and Café
We are seeking a highly motivated and experienced retail manager to oversee the operations of one of our Birmingham area retail locations. As the General Manager, you will be responsible for achieving food cost, labor, and supply goals while upholding our high standards of quality and customer service.
Key Responsibilities:
- Operational Excellence: Manage daily operations, ensuring seamless service and adherence to food safety and cleanliness standards.
- Leadership: Recruit, hire, train, and develop a high-performing team, including co-managers, assistant managers, and associates.
- Financial Accountability: Control food, labor, and supply costs using sales forecasts, projections, and budget analysis.
- Customer Experience: Address complex customer inquiries and ensure satisfaction at every level.
- Employee Development: Conduct regular training sessions and performance evaluations to foster growth and maintain company standards.
- Inventory Management: Order products and supplies based on sales numbers and business needs.
- HR Management: Handle employee-related matters, such as scheduling, payroll, and HR compliance, in line with company policies and regulations.
Qualifications:
- A high school diploma or GED is required; a Bachelor's degree in foodservice or business-related field is preferred.
- At least 3 years of supervisory/management experience in foodservice or retail, or 1 year of experience with a relevant degree.
- Proficiency in Windows-based computer programs.
- Excellent organizational, interpersonal, and communication skills.
- Strong customer service and leadership background.
- A commitment to company values and vision.
