What are the responsibilities and job description for the Lead Conversational AI position at Edge Global?
Position : Lead Conversational AI
Location : Charlotte NC, St Louis MO (Onsite)
Job type : Contract
Job Responsibility : -
Recent experience with Conversational AI projects and KoreAI (optional).
Collaborate with cross-functional teams to design, develop, and deploy conversational AI applications using Kore AI, across IVR, chat, and voice platforms.
Intent identification and LLM development
Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants).
Proficiency in integrating AI solutions with RESTful APIs and external services.
Knowledge of web services, data retrieval, and integrations.
Hands-on experience with conversational AI platforms, frameworks, and tools.
Build and refine chatbots, virtual assistants, and IVR systems that provide intuitive and effective user interactions.
Work with Generative AI models and fine-tune LLM-based conversations for high-quality, context-aware interactions.
Develop and optimize natural language understanding (NLU) and processing (NLP) models to improve accuracy and user intent identification.
