Quality Manager

Position Name: Quality Manager

Position Summary:

Under the direction of the Operations Manager, and the Plant Manager, the Quality Manager will oversee the activity of quality assurance efficiencies and staff, developing, implementing and maintaining a system of quality protocols and standards. In partnership with operational leadership, this position will ensure excellence in finished products therefore meeting client expectations.

Job Responsibilities:

The list is a comprehensive list meant to represent the most common or important duties of the position. Other duties may be required and/or assigned.

• Supports the leadership team in ensuring the daily workflow and assignments are fully executed as per quality and production expectations.
• Develops, implements and manages processes to ensure products meet required specifications for quality, function and reliability prior to shipping.
• Collaborates with Operations Manager, Processing Manager, Sales Team, Quality/Trainers and operations Supervisors on new product/customer quality specifications.
• Assists Sales team in coordination of sample products.
• Actively supervises/trains and mentors Quality Analysts to ensure open communication and proper protocol/best practices are followed. Verifies knowledge, understanding and execution of practices.
• Responsible for employee development and overall job performance of the Quality/Training team through on-the floor coaching and mentoring with 80% of time spent on the plant floor.
• Identifies quality concerns through analyzing quality audits, visual inspection and other means. Collaborates with Operations and Processing Managers to immediately fix the concern.
• Collaborates with the Sales team, Purchasing Manager and other operations parties on label changes and creation.
• Ensures products are identified, labeled, packaged and warehoused correctly to support inventory, quality and client requirements.
• Coordinates communication to Production Supervisors, Assistant Supervisors and Quality Analysts on quality concerns, alerts or changes. Is responsible to ensure proper execution on all shifts.
• Partners with Production Supervisor on palletization system to ensure operational excellence. Takes immediate action in resolving any concerns. Maintains hands on working knowledge or process and equipment.
• Partners with Production (shift) supervisors on employee concerns involving quality violations. Assists in providing constructive and timely performance feedback, addressing disciplinary issues in a timely manager.
• Perform all duties as directed/assigned by Plant Manager or Operations Manager.
• Ensures compliance with all safety rules, OSHA guidelines, GMP and PEE guidelines as well as any departmental/line specific work instructions and protocol. Immediately escalates concerns to Plant Manager, Maintenance Manager and other supporting departments.
• Comply with The Employee Handbook and all other Edge Plastics policies and protocols.

Education and Experience:

• Associate or bachelor’s degree in technical related discipline preferred but not required OR equivalent work experience.
• Minimum of 3 years proven manufacturing experience preferred.
• Minimum of 2 years PROVEN supervisory/ leadership experience
• Minimum of 2 years PROVEN quality related experience
• Excellent written and verbal communication skills
• Above average Microsoft Office and computer aptitude

Internal Applicants:

• Minimum of one year serving in a Supervisory or Assistant Supervisory position OR
• Minimum of two years serving in a Quality Analyst position with Edge Plastics
• Internal applicants must be in good standing with less than 6 attendance points
• Internal applicants must be in good standing and hold a Satisfactory or higher overall performance rating.

Knowledge, Skills and Abilities**

The Quality Manager must have the following abilities:

• Stand, bend, stretch, walk for hours at a time.
• Must be able to lift between 37 and 50 lbs at a time and must be able to lift finished products overhead.
• Read and comprehend written instructions and ensure instructions are met and achieved upon review of completed product. Must be able to properly record quality related concerns as they arise.
• Ability to be able to visually inspect finished product; view stress fractures, bubbles, color accuracy and other quality metrics to ensure production and client metrics are met.

• Ability to communicate in professional tone and manner in both verbal and written means.
• Ability to work in a fast-paced environment in a collaborative team setting.
• Ability to multi-task with a high sense of urgency

The Quality Manager must also be able to:

• Position is Monday-Friday (7:00 am – 4:30pm) with one mid shift (11-8:30).
• Must be willing to work on days, nights, weekends and/or holidays and on call 24 hours as business needs dictate.

**Edge Plastics Inc. is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. Edge Plastics Inc. complies with the Americans with Disabilities Act and all other applicable federal, state, and local laws regarding disability discrimination and workplace accommodations.