What are the responsibilities and job description for the Contents Supervisor position at Edge Restoration?
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Position Description
Position Summary: We are seeking a detail-oriented,
organized, and experienced Contents Supervisor at Envy Restoration &
Construction to oversee the inventory, packing, cleaning, and restoration of
customers' personal property after fire, water, or other property damage
events. The ideal candidate has leadership skills, experience in the
restoration or moving industry, and the ability to handle sensitive items with
care and professionalism.
Key Responsibilities:
- Supervise
all contents-related operations, including pack-out, inventory, cleaning,
storage, and pack-back services.
- Coordinate
and lead a team of technicians in the field and warehouse.
- Ensure
accurate documentation of all customer items using inventory software
- Communicate
effectively with clients to explain procedures, timelines, and
expectations.
- Maintain
and organize warehouse storage to ensure proper handling and preservation
of contents.
- Train
team members on safety procedures, handling of fragile or valuable items,
and use of equipment.
- Conduct
quality control checks to ensure standards are met before items are
returned.
- Collaborate
with project managers, adjusters, and other stakeholders to ensure
seamless service delivery.
- Handle
special cleaning processes (e.g., deodorization, ultrasonic cleaning,
etc.) for contents affected by smoke, mold, or water.
- Maintain
records, track job progress, and provide reports as needed.
Qualifications:
- High
school diploma or equivalent (Associate or Bachelor’s degree preferred).
- 2
years of experience in the restoration, moving, or warehousing industry.
- Prior
supervisory or team leadership experience is strongly preferred.
- Working
knowledge of inventory and contents software.
- Strong
attention to detail and organizational skills.
- Excellent
communication and customer service abilities.
- Ability
to lift and carry items up to 50 lbs and stand for extended periods.
- Valid
driver’s license and clean driving record.
Preferred Qualifications (not required):
- IICRC
certification in Fire and Smoke Restoration (FSRT) or Contents Processing.
- Experience
with contents management software such as Encircle, XactContents, or
similar.
- Bilingual
a plus.
Type: Full-time
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