What are the responsibilities and job description for the Salon General Manager- Neroli Downtown position at Edgeless Beauty Group?
Where Beauty is Belonging!
Neroli Salon & Spa is seeking a dynamic General Manager to join our leadership team. This role oversees all aspects of salon and spa operations while embodying our mission and values. As General Manager, you will inspire and empower a team of talented professionals to consistently deliver 5-star guest experiences. Your leadership will drive operational excellence, profitability, and the continued growth of our business, while fostering a positive and supportive work
environment.
Why Choose Neroli Salon & Spa:
- Unlimited Earning Potential: Your hard work and dedication are rewarded
- Flexible Schedules and Paid Time Off: We believe in work-life balance and offer flexibility to accommodate your needs.
- Incredible Benefits: We offer comprehensive benefits to support your lifestyle, including health insurance and more.
- Investing in Your Future: We provide financial security through a 401(k), Roth IRA, and profit-sharing
- Dynamic Team Culture: Join an amazing team that hosts social events
- Service and product perks
Essential Job Functions:
- Oversee operations that impact profitability, identifying and addressing opportunities for improvement.
- Monitor and communicate revenue targets to the retail team and service providers.
- Implement and oversee Aveda Rewards and Neroli Loyalty Program.
- Manage retail and service operations, ensuring high productivity and service standards.
- Oversee non-technical scheduling to ensure appropriate staffing levels.
- Lead the execution of Aveda product launches and seasonal plans.
- Oversee daily cash control, marketing, inventory management, and the facilitation of group events.
- Inspire and retain top talent through motivation, celebration, and ongoing coaching.
- Conduct quarterly touchpoints with technical and non-technical team members.
- Coordinate monthly meetings for Retail Team
- Monitor performance and assist in annual reviews.
- Build and maintain strong relationships with guests, ensuring high retention rates.
- Ensure guest amenities meet or exceed expectations.
- Participate in the planning and execution of organizational goals.
- Develop and implement a leadership succession plan, fostering future leaders.
- Empower the team with the necessary tools and resources to excel in their roles.
Qualifications:
- Minimum of a high school diploma; additional education in business management or a related field is preferred.
- Previous experience in retail management.
- Minimum of 3 years of Salon/Spa experience
- Familiarity with Aveda product lines and loyalty programs.
- Certification in salon/spa management (preferred).
- First aid and CPR certification (optional but beneficial).
- Ability to develop, communicate, and implement a clear vision for the location.
- Specific understanding of salon/spa products, services, and trends.
- Strong organizational skills with the ability to manage multiple priorities.
- High degree of fairness, social skills, and ability to inspire and motivate others.
