Concierge

Job Summary:

We are looking for a skilled and experienced Concierge to join our team at Bay 9 Holdings LLC dba Edgemere located in Dallas, Texas. The Concierge greets those entering the community, validates and communicates the nature of their visit, and completes a variety of administrative assignments. The Concierge ensures the highest level of resident satisfaction by providing services and information the residents request within the guidelines of the community. This position proactively anticipates the needs of the residents so a solution can be offered before requested, personalizing the delivery of the service to meet the specific needs of each resident.

Compensation & Benefits:

This is a full-time, hourly position with a salary of $15.00 per hour. In addition, Bay 9 Holdings LLC dba Edgemere offers competitive medical, dental, vision, and life insurance benefits, generous PTO and holiday vacation time, 401K and stock options.

Responsibilities:

• Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency. Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor. Provide for high levels of resident engagement.
• Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
• Clearly communicate emergency information including fire, severe weather, missing person) to residents, guests and team members using community procedure.
• Using Point-of Sale system, perform minor financial transactions associated with selling of stamps, gift certificates, fax and/or photo copying.
• Perform administrative tasks for supervisor, residents and guests as requested.
• Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available, deliver packages and perishables to resident homes.
• Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests. Information provided may include maps, literature, and other materials.
• Remind residents of scheduled reservations and other events. Assist residents with sign- up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings. Responsible for accepting reservations for use of rooms and for guest rooms per community procedure.
• Responsible for preparing, and/or receiving resident maintenance requests and inputting into the work order system.
• Responsible for keeping work area clean, orderly, and safe at all times.
• Open and close the concierge desk and properly secure all files, keys, and equipment.
• Receive inquiries and release information in accordance with established policies and procedures.
• Ensure guests/visitors abide by existing rules and refuse admission to persons, as directed. Call safety and security officer when assistance is needed.
• In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.
• Practice exemplary public relations and customer service with all contacts, to enhance the positive image of Edgemere.
• Maintain awareness of the community residents and interactions and report any abnormal behaviors or concerns immediately to a supervisor or transitions team.
• Comply with applicable federal, state, and local laws, rules, and regulations; maintain knowledge of and follows all company policies and procedures. Comply with HIPAA regulations surrounding handling and communication of medical and financial information.
• Maintain regular and punctual attendance at work and meetings.

Requirements:

• High school diploma or equivalent required.
• Hospitality or customer service experience preferred.
• Must have the ability to follow written and oral instructions.
• No experience required. A willingness to learn is needed.

EEOC Statement:

Bay 9 Holdings LLC dba Edgemere is an equal opportunity employer and does not discriminate against applicants or employees on the basis of race, color, sex, religion, national origin, age, disability, or any other legally protected status. All qualified persons will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.