What are the responsibilities and job description for the Automotive Service Advisor position at Edgestone Automotive?
Service Advisor – Join the Edgestone Automotive Team in Austin, TX!
Company Overview:
Edgestone Automotive, a trusted independent auto repair shop in Austin, Texas, is looking for a motivated Service Advisor with top-notch customer service skills. We take pride in providing a professional, clean, and well-equipped work environment where our team can thrive. If you’re passionate about delivering exceptional service and working alongside experienced, ASE-certified technicians, we want to hear from you!
Job Responsibilities:
- Serve as the primary point of contact for customers seeking automotive repairs and maintenance.
- Deliver outstanding customer service by understanding vehicle concerns, answering questions, and recommending appropriate services.
- Maintain strong knowledge of automotive services and repair procedures to effectively communicate with both customers and technicians.
- Create accurate service estimates and repair orders, ensuring transparency in service details and pricing.
- Manage daily service appointments, coordinating vehicle drop-offs, repairs, and pick-ups efficiently.
- Act as the liaison between customers and technicians, ensuring smooth communication and workflow.
- Utilize advanced shop management and parts lookup systems for seamless operations.
- Participate in regular team meetings to foster collaboration and communication.
- Contribute to a positive team environment, understanding that teamwork is key to success.
- Stay up to date with industry trends and training to enhance professional development.
Qualifications:
- 1 years of experience in the automotive industry (Preferred).
- 5 years of sales experience (Required).
- Strong understanding of automotive repair and maintenance services.
- Excellent interpersonal and communication skills.
- Ability to build long-term customer relationships.
- Strong organizational and time management skills.
- Proficiency in shop management software and parts lookup systems.
- Commitment to learning and professional growth.
- Team-oriented mindset with a focus on customer satisfaction.
- Positive attitude and strong work ethic.
Why Join Edgestone Automotive?
- Competitive pay with performance-based incentives.
- Work with ASE-certified technicians in a professional, well-maintained shop.
- Clean and modern shop and office environment.
- Access to state-of-the-art shop management systems.
- Ongoing training and professional development.
- Supportive team culture with strong communication and collaboration.
- Opportunities for career advancement.
- Paid vacation & holidays.
- Annual Christmas Party & birthday lunch celebrations.
If you’re ready to grow your career in a high-performing automotive shop that values teamwork, excellence, and customer satisfaction, apply today and become part of the Edgestone Automotive family!
Job Type: Full-time
Pay: $65,878.00 - $84,600.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
Experience:
- Automotive service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $65,878 - $84,600
