What are the responsibilities and job description for the Automotive Service Advisor / Customer Service Rep position at Newman's Automotive?
Newman’s Automotive is the #1 Automotive repair shop in Austin Tx, renowned for providing world-class service. We pride ourselves on delivering unparalleled automotive solutions coupled with a premium customer experience. Our customer-centric approach extends beyond mere repairs; we offer a concierge-style service, ensuring every customer feels valued and attended to from the moment they arrive until they drive away satisfied.
Position Overview: As a Customer Service Representative at Newman's Automotive, you will be the face of our renowned service, embodying our commitment to excellence and ensuring every customer receives a personalized and memorable experience. From greeting customers with a warm welcome to guiding them through our state-of-the-art facilities, your role will be pivotal in upholding our reputation for world-class service.
Key Responsibilities:
- Customer Reception:
- Welcome customers with a friendly demeanor upon arrival at the shop.
- Provide assistance with parking and opening doors to ensure a seamless entry experience.
- Concierge Service:
- Act as a concierge, attending to customers' needs and inquiries promptly and courteously.
- Offer assistance with scheduling appointments, arranging transportation, and providing information on services offered.
- Vehicle Check-In:
- Facilitate the check-in process by documenting pertinent information about the customer's vehicle.
- Take photographs of the vehicle to accurately record its condition and assist in the repair process.
- Shop Tour:
- Offer guided tours of our cutting-edge repair facilities, highlighting our advanced equipment and skilled technicians.
- Educate customers on our repair process and reassure them of the quality of service they can expect.
- Sales Support:
- Assist in closing out sales transactions, ensuring accuracy and efficiency in processing payments and invoices.
- Upsell additional services or products as appropriate, based on customer needs and preferences.
- Customer Follow-Up:
- Maintain communication with customers throughout the repair process, providing updates on the status of their vehicles.
- Follow up with customers post-service to ensure satisfaction and address any concerns or feedback.
Qualifications:
- Previous experience in customer service or hospitality roles preferred.
- Exceptional interpersonal skills with the ability to build rapport and communicate effectively with diverse clientele.
- Strong organizational abilities and attention to detail, particularly in handling documentation and customer information.
- Enthusiasm for automotive repair and a willingness to learn about our services and offerings.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
Benefits:
- Competitive compensation package commensurate with experience.
- Opportunities for career growth and advancement within a leading automotive repair establishment.
- Comprehensive training and ongoing support to enhance skills and knowledge.
- Employee discounts on automotive services and products.
- Positive and dynamic work environment with a supportive team committed to excellence.
Join Newman's Automotive and be part of a team dedicated to delivering world-class service and exceeding customer expectations every day. If you are passionate about providing exceptional customer experiences and thrive in a collaborative and customer-focused environment, we want to hear from you! Apply now to become our next Customer Service Representative and contribute to our continued success as the #1 automotive repair shop in Austin Tx!
Job Type: Full-time
Pay: $60,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Relocation assistance
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $60,000 - $200,000