What are the responsibilities and job description for the Business Analyst I position at Edgewater Federal Solutions?
Overview
Edgewater Federal Solutions is seeking a Business Analyst I to support the IT program at a major national laboratory. Our IT services department is trusted and dedicated to being a true IT partner to all of our customers by providing tailored, innovative technology solutions, and unparalleled customer service. We strive to understand the unique needs of our National Laboratory mission organizations and work collaboratively to design and deliver specialized information systems solutions that drive their success.
Responsibilities
Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements.
Provide expertise in change management and training support.
Provide organizational and strategic planning for a wide variety of technical and functional environments.
Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.
Candidate will lead operations associated with our mission focused service desk, back-office support for BI initiatives, scheduling, customer interaction and communication, reporting, requirements gathering.
Qualifications
- Bachelor’s Degree in IT related field and 2 years of experience, or an associate degree in an IT related field 5 years of experience, or 8 years of total experience in lieu of a degree.
- U.S. Citizenship is required per contract. Must have an active DOE Q or Top Secret Clearance for onsite support or DOD Top Secret Reciprocity
- Must be able to obtain a SCI for onsite support.
- Must be willing to take and pass a Polygraph, if necessary
- Previous work in a National Lab environment, preferably in an IT department (at least 2 years).
- Previous experience with PowerBI or other BI related tool
- Previous back-office support in a capability such as office assistant, ticket dispatcher, or inventory and property management.
Desired Skills:
Service Now Experience
Scheduling experience
Previous experience working with IT technicians and customers.
Previous experience with Change Management processes and working with a IT change board.
About Us:
Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2024.
It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.
