What are the responsibilities and job description for the Patient Navigator position at EDGEWATER HEALTH?
Job Details
Description
JOB TITLE: Patient Navigator
JOB SUMMARY: The Patient Navigator works with a designated population to provide access to Health Care Providers to enable them to have quality medical and social support services. The Patient Navigator will create and implement an individual, multi-session, and interventions to connect patients with the Medical Care Team. The Patient Navigators will inform, coach, and assist individuals in a safe, empowering, personal manner. The Patient Navigator will be the liaison to the providers to assist in condition-specific counseling and referral services, as needed.
DUTIES AND RESPONSIBILITIES:
- Build an effective working relationship to help clients/patients develop a rapport with the provider. Which will aid in a step-by-step plan to accomplish personal goals using an approved session plan.
- Assist with patient appointments as necessary, including appointment reminders for initial diagnostic and/or follow-up appointments.
- Facilitate structured client sessions conducted until the client links to medical care.
- Assist patients with obtaining necessary medical records (e.g. films, pathology reports, etc.) for consultation appointments.
- Work with Providers, Care Coordinators, nurses, and case managers to improve patient compliance with health care recommendations.
- Coordinate and link each client/patient to available community resources, including medical care, medication coverage, and other health care required services.
- Verify that medical care and other services are accessed.
- Develop close working relationships with Care team members.
- Adhere to strict procedures of confidentiality, release of information and data security.
- Enter client/patient data and preliminary eligibility information into organization and program data collection tools.
- Maintain accurate and complete participant records, tracking contact, and connections.
- Assist with program special events.
- Re-engage patients that have been lost to care.
- Ensure to strategically reduce gaps in care while increasing targeted quality measures.
- Perform other duties as assigned.
SUPERVISED BY: Primary Care Manager
EMPLOYEES SUPERVISED: None applicable.
Qualifications
PREFERRED QUALIFICATIONS:
- Ability to manage large volumes of calls effectively.
- Familiarity with Electronic Health Records (EHR) and scheduling software.
- Knowledge and experience with infectious disease care and support services, outreach, health promotion, and/or similar or related fields preferred.
- Demonstrated ability to assist clients/patients with diverse psychosocial needs.
- Proficiency with Microsoft Office Suite required.
- Understanding of privacy regulations like HIPPA and patient confidentiality.
- Bilingual Skills preferred.
MINIMUM QUALIFICATIONS:
- Education- High school diploma or equivalent (associate or bachelor’s degree preferred).
- Experience- Minimum of two years’ experience working and/or volunteering in medical scheduling, healthcare administration, or a similar position is preferred.
TYPICAL PHYSICAL DEMANDS:
- Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling.
- Occasional lifting and/or moving up to ten pounds.
- Frequent sitting.
- Proficient reading eyesight and vision for close work.
- Ability to communicate by speaking and hearing in person or on the phone.
