What are the responsibilities and job description for the WMS Systems Support Specialist position at EDI Staffing?
Your Role
You will be the primary system support between IT, regional operations management, and warehouse floor users as it relates to order, SKU, location management, system troubleshooting / support, and issue escalation of warehouse-related system issues. As a 3PL provider, we will count on your information systems knowledge to help drive system efficiency for our warehouse.
Your Responsibilities
- You will be the primary support for local site system operational issues
- Basic troubleshooting of order and stock management issues
- Work with users on preventative action based on your findings
- Support with ticket creation, issue escalation, and follow-up
- Warehouse location and customer article maintenance
- Identify process changes that will impact system documentation
- Hardware troubleshooting such as printers, RF guns, and network
- Support release management activities by testing new functionality, verifying document changes, and more
- Train and support local users regarding coordinating reporting requirements
- Participate in training led by the IT team to be able to provide the first level of support
Your Skills and Experiences
2 Openings :
For one the work days are Thursday, Friday, Saturday, Monday and Tuesdays, with Sundays and Wednesdays off. Hours on Saturday are 6 : 30 AM to 2 : 30 PM, all other days are 11 AM to 7 PM.
For the other role the days are Monday through Friday, work days start at either 2 or 3 PM and go eight hours from there.
