Demo

Application Support Specialist - WMS

FST Testing Environment
Columbus, OH Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/4/2025

FST Logistics Job Description Summary : We are looking for a skilled Application Support Specialist to provide fast and effective support to our Transportation end-users. As an Application Support Specialist, you will be required to respond to support requests in person and over the phone, assess and diagnose software issues, implement enhancements and upgrades, install transportation software, consult the transportation business, implement projects as both a team member and / or leader. You may also be required to provide basic software training, as well as miscellaneous transportation related support. To ensure success as an Application Support Specialist, you should have advanced knowledge of WMS software, excellent logical, diagnostic, and organizational skills, as well as high-level communication and project management skills. Ultimately, a skilled Application Support Specialist provides fast and effective support over the phone and in person. Time spent for assigned duties and responsibilities are estimated as follows : Working with Internal End-Users 80% Working with Outside Vendors / Contractors 15% Working with External Customers 5% Qualifications and Skillsets :

  • Live FST Traits of Reliable, Invested, Responsive, Adaptable, Passionate and Innovative
  • Minimum of 3 years of experience in an end-user technical support role, 2-year technical degree, advanced knowledge of WMS modules, or a combination
  • Strong customer service skills, professionalism, and friendly desk-side manner are a must
  • Experience writing and understanding DB2 and / or SQL code is preferred
  • Ability to manage incoming transportation related tickets - evaluate, assign priority, and resolve, with assistance from vendor if necessary
  • Review open tickets and provide updates to end-users as needed
  • Experience with Crystal reports is a plus
  • Experience with PeopleNet is a plus
  • Understanding of upgrading and patching of enterprise software systems (including maintaining a test environment) preferred
  • Experience with mobile device management solutions are a plus (MobileIron, SOTI)
  • Ability to write end-user guides, SOPs, and comfortable training users to use a variety of systems
  • Prior experience working in or consulting in the distribution, logistics or transportation industry
  • Strong written and verbal communication skills
  • Strong time management skills
  • Ability to rapidly learn new software applications and functionality
  • Strong working knowledge of Microsoft suite, including Microsoft Outlook, Windows, Word, Excel, and PowerPoint
  • Proven experience in working remote and interacting with team members through web conferencing Disclaimer This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. FST Logistics is an equal opportunity employer

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Application Support Specialist - WMS?

Sign up to receive alerts about other jobs on the Application Support Specialist - WMS career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$64,935 - $90,225
Income Estimation: 
$79,324 - $110,520
Income Estimation: 
$64,935 - $90,225
Income Estimation: 
$79,324 - $110,520
Income Estimation: 
$79,324 - $110,520
Income Estimation: 
$102,853 - $137,551
Income Estimation: 
$44,214 - $56,812
Income Estimation: 
$76,683 - $97,426
Income Estimation: 
$53,079 - $69,818
Income Estimation: 
$55,856 - $76,003
Income Estimation: 
$64,935 - $90,225
Income Estimation: 
$53,670 - $75,445
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Application Support Specialist - WMS jobs in the Columbus, OH area that may be a better fit.

WMS Systems Support Specialist

EDI Staffing, West Jefferson, OH

WMS Systems Support Specialist

EDI Specialists, Inc., Galloway, OH

AI Assistant is available now!

Feel free to start your new journey!