Customer Service - Edible Arrangements

Customer Service
Edible Arrangements Franchise – Little Rock, AR

Who are we and what do we do? Edible Brands, the parent company of Edible®, is a leader in the gifting category with delicious, hand-crafted offerings soon expanded to a range of gifts and treats for every moment. From our signature Edible Arrangements®, Dipped Fruit® boxes, fresh fruit smoothies and more, Edible’s exceptionally crafted gifts and treats continue to fill the world with goodness. Through Edible’s 1,000 independently owned franchise locations, the mission of the brand - no matter how big it gets - is to WOW you with every piece of fruit that’s dipped, box that’s filled or arrangement that’s hand-delivered. Everything at Edible® starts and ends with our 5Ps: our promise, our products, our places, our people, and most importantly, our purpose - to celebrate what’s good in life.

For more than 20 years, families have trusted Edible® to help them celebrate what’s good in life with beautifully designed gifts and treats.

A company rooted in family traditions and the passion to create unforgettable moments, Edible Arrangements was created to delight guests with original and iconic fruit masterpieces. Since then, Edible has expanded its offerings to everything from fruit smoothies to cookies to cheesecakes.

Through all of our incredible years, we’ve remained committed to our 5Ps: Our Products–Natural, novel, and delicious. Our Places–Stores, vans and edible.com. Our People–Both our corporate and in-store employees. Our Promise–To WOW each and every customer. Our Purpose–To celebrate what’s good in life.

Essential Job Functions and Responsibilities:

• Demonstrates a strong understanding of product knowledge and quality standards
• Welcomes and connects with every customer to provide excellent customer service
• Identifies customer needs and appropriately suggests products to enhance service and meet sales goals
• Assists customers in selecting and purchasing Edible® products
• Uses effective sales techniques and demonstrates strong product knowledge
• Converts customer inquiries into sales
• Builds long-term customer relationships and fosters trust and loyalty
• Responds to customer needs promptly and professionally
• Maintains a clean and appealing customer service area and equipment
• Manages difficult customer situations calmly and professionally

Operational Responsibilities:

• As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products according to Edible® standards
• Follows store policies and procedures for operational flow at each station
• Performs cleaning tasks per established cleaning standards and works as a team player
• Maintains a professional appearance and demonstrates clear communication with customers and coworkers
• Adheres to merchandising, stocking, rotating, and storage standards

Financial Responsibilities:

• Follows cash handling and register policies
• Adheres to inventory stocking and recording guidelines
• Takes responsibility for learning all aspects of the position
• Demonstrates and delivers the Edible Experience
• Trains in customer service, production, and delivery driver roles as needed
• Completes in-store training and utilizes the digital training portal on an ongoing basis

Job Requirements:

• High School Diploma or equivalent preferred
• Previous experience working in customer service or a food service establishment preferred
• Excellent customer service and communication skills
• Demonstrated ability to sell and up-sell products
• Good math and money-handling skills
• Positive attitude
• Enjoys working within a team
• Enjoys working in a fast-paced environment
• Drive and determination
• Desire for personal and professional growth
• Valid state driver's license and a clean driving record
• Computer skills, including Microsoft software and register skills
• Ability to lift, carry, and/or push objects weighing up to 50 lbs.
• Ability to stand, bend, reach, and scoop throughout the assigned shift

Job Type: Full-time

Pay: $26,000.00 - $32,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In person

Salary : $26,000 - $32,000