What are the responsibilities and job description for the Fruit Expert- Customer Service position at Edible (Naples)?
The Fruit ExpertTM - Customer Service Associate ensures that the Edible® service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience.
Essential Job Functions and Responsibilities:
- Demonstrates a strong understanding of product knowledge and quality standards
- Welcomes and connects with every customer to provide excellent customer service
- Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals
- Assists customers in the selection and purchase of Edible products
- Uses effective sales approaches and displays strong knowledge of product line
- Effectively converts customer inquiries into sales
- Builds long-term relationships and builds the trust and loyalty of customers
- Responds to customer needs
- Maintains customer service area and equipment in a clean and appealing manner
- Manages difficult customer situations in a calm and professional manner
Maintains Quality Store Operations
- As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards
- Follows store policies and procedures for operational flow at each station
- Performs cleaning tasks in accordance with the cleaning standards and works as a storeteam player
- Presents oneself professionally and demonstrates clear communication with all customers and co-workers
- Follows standards for merchandising, stocking, rotating and storing all products
Financial Contribution
- Follows cash handling and register policies
- Follows inventory stocking and recording guidelines
- Takes responsibility to learn all aspects of the position
- Learns and demonstrates creating the Edible Experience
- Learns and performs duties of customer Service, production, and/or delivery driver as needed
- Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis