What are the responsibilities and job description for the Sr. Application Support Consultant position at EDPSI?
Job Details
Job title: Sr. Application Support Engineer Consultant
Work schedule: Hybrid (3 days a week onsite in Iselin, NJ)
Work location: Metropark, NJ - Iselin
Job Description:
- Providing L1/L2 support coverage.
- Resolving user Inquiries and handling Production Incidents, Root cause Analysis.
- Experienced with Sql, ETL ,Linux, Windows
- User access reviews, Audit reviews, IDM reviews
- Help in coordinating/Managing DR flips
- Supporting Tidal jobs
- Good to have prior application support experience with any of these. Broadridge apps(Impact, Cognos, BPS, Message Automation) Murex, Smartloan, Loanet.
Years of Exp : 10-14 yrs in Application support.
- Supporting applications under Market Operations Support group.
- Experience with settlement, collateral and reg reporting(FI/EQ) and derivatives product.
- Working with various vendors to support different applications.
- Experience with Broadridge apps(Impact, Cognos, BPS, Message Automation).
- Experience with Loanet, Global one application.
- Ability to multitask several ongoing issues.
- Experienced in Linux, Sql DB.
- Strong written and verbal communication skills.
- Resolving user queries from business users.
- Picking up prod Incidents, Tidal Job failure tickets troubleshooting them and resolving them.
- Documenting and maintaining support knowledge share on Confluence.
- Working on data review by Audit teams, IDM team.
- Running reports for business users by querying DB.
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