What are the responsibilities and job description for the Office Coordinator position at Educated Solutions Corp?
Our client, a leading provider of HVAC, electrical, solar, and plumbing services in Southeastern Wisconsin, is seeking an Office Coordinator for their Madison, WI location. With over 35 years of experience, this family-owned business is known for its commitment to top-quality service and customer satisfaction.
In this role, the Office Coordinator will assist the sales team by providing customer education, managing the office, scheduling appointments, and offering support with heating / AC services. As the Key Holder for this location, you’ll play a vital role in daily operations, taking charge of opening and closing the office, assisting customers, and overseeing scheduling. This position offers the opportunity to work independently while making a significant impact. With a consistent Monday-Friday 1st shift schedule, this direct placement role offers competitive pay, providing both stability and growth opportunities.
Job Duties :
- Serve as Key Holder , responsible for opening and closing the office.
- Manage the front desk and create a welcoming environment for customers.
- Answer phone calls and assist with customer inquiries.
- Schedule appointments for heating, cooling, HVAC, plumbing, electrical, and solar services.
- Use Service Titan to schedule appointments, manage financials, and track job costing.
- Manage filing, reporting, and financial duties using QuickBooks for job costing and batching.
- Manage the office and ensure smooth day-to-day operations.
- Familiarize with the company’s mission to communicate effectively with customers.
- Prioritize tasks in a fast-paced environment while maintaining excellent customer service.
- Build rapport with customers and maintain a positive brand image.
Qualifications :
