Technical Writer Intern

Technical Writer Intern

Qualifications

Joining EMS as an intern provides you with the opportunity to explore possible career opportunities within Product Management, Customer Success, IT Communications, as well as:

• Meeting senior executives
• Enhancing business connections
• Contributing to departmental goals.

The Technical Writer plays a dynamic role responsible for supporting the Customer Success and Training team by providing research and fresh perspective regarding software release notes, customer-facing user documentation, as well as customer base is educators and AV/IT technicians supporting healthcare education and simulation.

Responsibilities:

EMS is seeking students to work 20 hours/week during summer 2024, in Wayne, PA in a hybrid capacity to assist us in our technical writing. Interns must be able to work in the Wayne office at least three days per week.

• Write, edit, and revise user documentation in various forms, paper, on-line and multi-media
• Collaborate with development on proper web design user appearance and edit web screens for grammar, spelling and readability
• Support marketing communications in creating and editing marketing and sales literature
• Write, edit, produce, and maintain on-line (internet/web-based) documentation
• Analyze functional and technical requirements and interview subject matter experts to produce error-free reference documents, local work guides, templates, and FAQs.
• Complete writing assignments on schedule with attention to correct spelling, grammar, punctuation, and formatting.
• Create illustrations, tables, and charts to complement written content.
• Support quality assurance efforts, assemble documentation for audits and ensure that documentation is compliant with federal regulations
• Research and evaluate new documentation tools and methods; document and improve documentation processes
• Maintain documentation standards and keep abreast of current information by associating with professional individuals or societies or by reviewing professional publications, newsletters, e-mail, and Web sites

Qualifications:

• Enrolled in a curriculum leading to a baccalaureate or master’s degree in Business, Computer Information Systems, Information Technology, or related field.
• Will graduate from their academic program within 12 months of internship completion.
• Strong communication skills both verbally and written.
• Have an acceptable overall grade point average, not lower than a 3.0.
• Eligible to work in the United States in accordance with the United States Citizenship and Immigration Services (USCIS) regulations.
• Able to work in a team environment. Able to demonstrate good interpersonal and communication skills. Demonstrated leadership abilities.