What are the responsibilities and job description for the Client Support Specialist position at Education Management Solutions?

Job Description

A market leader in integrated technology ecosystems for healthcare training is Education Management Solutions (EMS) . Our solutions address changing demands in clinical simulation management, competency-based education, integrated multimedia, virtual clinical and therapeutic decision-making, and interprofessional team development. EMS, which is currently commemorating 30 years of innovation , is a driving force behind several customer-oriented solutions that have accelerated patient safety and healthcare training across verticals.

Join Our Dynamic Team as a Client Support Specialist!

Are you ready to be part of something AMAZING? We are seeking a passionate Client Support Specialist to join our outstanding team where tinkering with systems and learning something new every day are just part of the job description. As the first point of contact with our valued customers, you'll play a crucial role in delivering exceptional service and resolving issues with precision and empathy.

Key Responsibilities :

Customer First : Respond to inbound calls and emails with a customer-friendly attitude, ensuring each interaction is a positive experience.
Problem Solver : Independently troubleshoot and resolve 80% of client issues related to software, hardware, and configurations.
Team Collaboration : Work closely with colleagues across departments to escalate and follow through on complex issues, ensuring timely resolution.
Continuous Improvement : Coordinate software updates and maintain client confidentiality with the utmost professionalism.

Essential Skills and Abilities :

Strong verbal and written communication skills to effectively interact with diverse customers and team members.

Analytical mindset with systematic problem-solving abilities to tackle technical challenges.

Ability to multitask and prioritize calmly, ensuring all customer needs are met promptly.

Experience or willingness to learn Microsoft Office suite, SQL Server, and other technical tools.

Flexibility to cover evening and occasional weekend support hours as part of a collaborative team effort.

Education and Experience :

Associates or Bachelor's degree preferred, or equivalent industry experience.

Experience in customer service within the software industry, with a focus on Level I – II support.

Familiarity with hardware troubleshooting and defect testing systems is a plus.

Recent graduates with a passion for IT and demonstrated learning agility are encouraged to apply!

Why Join Us?

Innovative Environment : Constantly evolve your skills with hands-on experience and ongoing learning opportunities.

Team Spirit : Collaborate with a supportive team that values your input and celebrates your success.

Career Growth : Grow professionally in a company that invests in your development and advancement.

Ready to Make a Difference? Join us in revolutionizing customer support and become a pivotal part of our growing team! Apply now and embark on a rewarding career where every day brings new challenges and opportunities to shine.

This role is on site in our Chesterbrook office M-F, 8am-5pm.

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