What are the responsibilities and job description for the Strategic Account Manager position at Education Management Solutions?

Job Description

A market leader in integrated technology ecosystems for healthcare training is Education Management Solutions (EMS) . Our solutions address changing demands in clinical simulation management, competency-based education, integrated multimedia, virtual clinical and therapeutic decision-making, and interprofessional team development. EMS, which is currently commemorating 30 years of innovation , is a driving force behind several customer-oriented solutions that have accelerated patient safety and healthcare training across verticals.

This role is a key member of our Sales team, reporting to the CRO. The main responsibilities for this role are retaining, renewing and growing a book of business. This is executed by developing long-term relationships and connecting with key business executives and stakeholders with the goal of expanding our presence in the video content management market.

Essential Functions

Achieve quarterly sales targets and solution mix targets
Proficiency in presenting EMS products and solutions
Qualify and close sales opportunities
Field initial prospect calls
Outbound calls for prospecting within existing client base
Research markets and sales opportunities
Assist in sales proposal development and writing of customer proposals
Create and deliver sales presentations
Create and maintain sales status of all prospects
Maintain current account, contact and opportunity history in Salesforce
Establish and maintain productive relationships and effective negotiations with customers at multiple levels within organizations.
Build and manage a robust pipeline of new and upsell enterprise accounts in Salesforce with a high degree of forecast accuracy and visibility into account activity.
Effectively identify use cases for a software solution and build a compelling business case tailored to the prospect.
Exercise sound business judgement, creativity and resourcefulness in the pursuit of strategic accounts.
Develop a thorough knowledge of a complex technology platform and ability to launch into a demo with the end user in mind.
Performs other duties as required

Secondary Responsibilities

Coordinate and participate in trade shows as appropriate

Arrange and execute Demonstration Days at client sites

Assist in other promotional opportunities as developed

Work closely with all sales team members, marketing team and customer support team

SKILLS AND ABILITIES :

Proven success in prospecting, qualifying and closing sales

Experience managing pipeline, forecast, and executing sales process

Demonstrable executive level presence and communication skills

Self-motivated team player who has fresh ideas and thrives on team success

Self-starter who takes the initiative to get things done

Good organizational skills

Teamwork and integrity

Good writing skills, good phone manner and interpersonal skills

Reliable, time and deadline conscious

Up to 75% travel required

EDUCATION AND EXPERIENCE :

Bachelor's degree or equivalent

CRM experience required

Experience with Salesforce.com is a plus

3 years' experience in education technology, healthcare, or software sales is a plus

Proficient in MS Word, Excel, PowerPoint and Teams

Experience being responsible for customer retention and renewal in a SaaS environment

PHYSICAL CAPABILITIES :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and talk and hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and / or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

ENVIRONMENTAL CONDITIONS :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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