Program Assistant for Special Education

Position Type

Support Staff/Program Assistant II

Date Posted

1/15/2025

Location

Education Service Center Region 13 - 600

District

Education Service Center Region 13 Additional Information: Show/Hide

Reports To: Director of Special Programs

Salary: This is a full-time twelve (12) month position at 232 days with a salary range of $43,512 to $52,828. This is a grant-funded position and continued employment is contingent upon grant renewal.

Job Summary (Primary Purpose)

Offer operational and office assistance to the Special Education teams in the Special Programs Department.

Required Qualifications (Experience & Education/Certificates)

High School Diploma OR GED

Five years of experience in client relations and clerical work

Five years of experience in program/project administration

Preferred Qualifications (Experience & Education/Certificates)

Public school experience

Special education experience

Knowledge/Skills

Ability to maintain electronic files

Ability to organize and prioritize workflow

Strong interpersonal skills

Ability to work independently with minimal supervision

Ability to disseminate information in a clear and concise manner to internal and external clients

Proficient skills in application software for PC, including Microsoft 365

Major Job Responsibilities (Essential Functions)

• Serve as a representative of ESC Region 13, displaying courtesy, tact, consideration, and discretion in all interactions with other members of the educational community and with the public
• Work with Education Specialists, Program Managers, Coordinators, and Program Assistants to serve the internal and external clients associated with this position and to accomplish the goals of ESC Region 13
• Serve as the first point of contact for clients that need assistance through the SPED main phone line and email
• Prepare for and facilitate in person and virtual workshops and conferences, including:
• Securing venue, serving as the point of contact for vendors, working with hotel/venue staff to ensure successful event, working with client (TEA, other presenters) to prepare for presentations
• Assist clients with registration, discount codes, and troubleshooting E-campus and Zoom events
• Upload and maintain listerves for various special education teams, gets approvals for adding new members, and sends instructions to new members regarding listserv best practices and protocols
• Understand and support team members on internal systems and computer applications
• Assist with internal tickets and requests (IT Helpdesk/ maintenance/ CX desk)
• Perform other duties as assigned
  
  

Supervisory Responsibilities

This position does not have any direct reports, but may provide general direction to others. There may be a need to train new staff members.

Budget Responsibilities

• General knowledge of program budget
• Manages discount codes for participant registration
• Researches costs associated with purchasing materials
  
  

Working Conditions (Physical/Mental Demands & Environmental Factors)

• Follow policies and procedures
• Hearing, speaking, visual acuity
• Office environment
• Lifting and carrying (0-15 lbs)
• Frequent walking short distances
• Some travel by car
  
  

Equipment Used

General office equipment, Windows computer and peripherals, and other equipment as requirements change.

Benefits

• Generous contribution to medical benefits
• Twelve vacation days per year
• Ten leave days per year
• Four telecommute days per month
• Discounted wellness offerings
• Form more information browse the Benefits Booklet