Call Center Rep I or II

(Full-time)

Experience the difference with Educational Employees Credit Union, the largest credit union in the Central Valley. EECU promotes a positive work environment while providing outstanding member service. EECU offers a competitive benefits package, including employer contribution to 401k.
The Call Center is a fast paced environment that is ever changing and requires the ability to communicate effectively with members over the phone and in writing.

Responsibilities of the position include:

• Efficiently and accurately process transactions and records information
• Research and resolve members concerns
• Use active listening skills to develop a rapport with members in order to provide outstanding service
• Ensure that all interactions with members and prospective members are handled: professionally and accurately.
• Maintain knowledgeable of credit union products and services

Requirements of the position include:

• A positive, upbeat attitude that affects members and teammates alike
• Ability to meet service levels & response time objectives of phone calls, emails, and other communication methods
• Previous customer service experience
• Desire to provide outstanding member service
• Ability to respond and assist customers with inquiries and/or problem resolution
• Ability to work effectively as a team member
• Strong communication and active listening skills
• Dependable (arrive to work on time as scheduled)
• Must be available to work 10:15 am - 7:15 pm M-F and rotating Saturdays from 8:45 am - 1:15 pm